Refund & Returns

Due to the natural ingredients and handcrafted nature of our products, refunds are not allowed. However, occasionally items are damaged during the shipping and transit process, and other unforeseen things happen. If the item arrives either broken, leaking or damaged, please send us a note with details of the issues within 7 working days of receiving the defective item. No refunds or exchanges on broken items will be granted after the 7 day time period. 

If your order arrived damaged, or a shipping error occurred, we will gladly replace your order free of charge. (Please be prepared to send a photo of the damaged item and shipping label). If you are returning your product for any other reason, please ensure that the product is returned to us in resalable condition and everything that was in the box remains in the box.

Please contact us at inspircandle@gmail.com with the related documents and we will get back to you within 7 working days.